FAQ’s

WHAT IS REQUIRED FOR MY DOG TO COME TO HOUNDS LOUNGE?

We take simple but necessary precautions.

For the health and safety of our guests, dogs entering Hounds Lounge for boarding or cage free play must have proof of the following vaccinations:

  • Rabies Vaccine (1 or 3 year)
  • Bordetella Vaccine (every 6 months and must be given 48 hours before arriving at Hounds Lounge)
  • Annual DHLPP Vaccines (Distemper, Hepatitis, Leptospirosis, Parainfluenza, Parvovirus)

If your pup is long overdue on required vaccinations, we will require vaccinations be administered at a minimum of two weeks before visiting. This is for your pup’s health & safety, as well as our other furry guests.

You or your vet can email/fax  (fax# 501-904-2986) proof to us, you can upload to your profile by logging in to your account on our website or as soon as your first reservation is requested, we will then contact your vet to request vaccinations. 

As always, the health and safety of the dogs in our care is our number one concern. It’s recommended that puppies get their first round of adult shots at 12 weeks and puppies are welcome at Hounds Lounge two weeks after all completed vaccines.

  • Dogs must be neutered or spayed to participate in cage-free play
  • Dogs Must be on a tick/flea prevention. If we find a tick or flea on your dog while staying with us, we will administer a preventative and the pet owner will be responsible for the cost.

ARE RESERVATIONS REQUIRED?

We prefer reservations be made although we realize sometimes life happens. We will do our best to accommodate last minute reservations.

WILL MY DOG SIT IN A CAGE ALL DAY?

NO! At Hounds Lounge we want your dog to have a full day of exercise and socialization. We have no cages at Hounds Lounge. If your dog does not socialize well with others or upon request, your dog can have their own personal suite all day and will still be taken for one on one play with our trained humans to our outdoor play area for fresh air and potty breaks.

SHOULD I BRING MY DOG’S FOOD?

We strongly encourage you to bring your dog’s food. Sometimes new foods can upset your dog’s belly. If you cannot or would rather not bring your dog’s food, or if we run out during your dog’s stay with us, we will be happy to feed them our house dog food at no additional charge. When providing personal food, we ask that you bag each individual bag of food in zip lock bags because your scoop may be different than our scoop and this ensures that your fur kiddo has the same portion as at home. 

CAN I BRING MY DOG’S FAVORITE TOYS?

We cannot allow toys simply because dogs will be playing in group settings during the day and some dogs may not share well with others. For your dog’s safety, we do not want dogs to destroy and choke on toys. Chew sticks & antlers are welcome; but please no rawhides. 

CAN I BRING MY DOG’S BED?

There’s no need! We provide each personal suite with a raised Kuranda Bed. Kuranda beds are orthopedic and combine soft, off the floor comfort that is chew resistant.  If you insist, beds are allowed but please be aware that sometimes when dogs are out of their usual comfort zone they destroy beds.  

CAN ALL OF MY DOGS STAY TOGETHER IN ONE SUITE?

Yes! We actually encourage dogs from the same home to stay together.

WILL HOUNDS LOUNGE ADMINISTER MY DOG’S MEDICATION?

Absolutely! We will administer your dog’s medication while staying with us. We ask that you bring only enough for your dog’s stay at Hounds Lounge and that the medication be in the original medicine bottle because this ensures that our staff will not have an allergic reaction to the medication. Please do NOT put medicine in dog food.

CAN I TAKE A TOUR OF HOUNDS LOUNGE?

Absolutely! Tours are available by appointment during normal business hours. We want you to come see where your dog will be staying and playing!

WILL MY DOG BE TAKEN ON WALKS WHILE STAYING AT HOUNDS LOUNGE?

Sorry, we cannot take dogs on walks outside of our facility simply because outdoor environments are a risk. By taking dogs on walks, we risk the chance of your dog stepping on glass, eating something harmful or escaping from a leash. We understand exercise is important which is why we have over 5,000 square feet of indoor and outdoor play areas.

WHAT HAPPENS IF MY DOG GETS SICK OR INJURED AT HOUNDS LOUNGE?

Our professional staff is CPR and Pet First Aid certified. We will make every attempt to contact you or your emergency contact if there happens to be any illness or injuries. If we cannot reach you, Hounds Lounge will seek veterinary attention. In this case, all veterinary costs will be the pet owner’s responsibility.

WHY IS MY PUP SO SLEEPY AND THIRSTY AFTER VISITING HOUNDS LOUNGE?

Rest assured that a sleepy pup is very normal. After hours of play and mental stimulation, expect your pup to be tired. Your pup may also be very thirsty after their visit. We offer fresh, clean water all hours of the day for your pup, but much like a kid, group play is sometimes a distraction.

WHAT ARE THE HOURS THAT I CAN PICK UP/DROP OFF MY DOG?

Our lobby hours are 7 a.m.- 7 p.m. Monday-Friday, 8 a.m.-6 p.m. on Saturdays, and 11 a.m.- 5 p.m. on Sundays. However, we will have staff at the facility 24 hours a day and you will have access to your dog outside of our lobby hours. If you want to pick up your dog outside of lobby hours, you MUST make pre arrangements with our staff and additional fees will apply.

  • Before 7 a.m.- per hour/per dog fees applied
  • After 7 p.m.- 10 p.m- per hour/per dog fees applied
  • After 10 p.m, you will be charged for a full night of boarding because this wakes all of our other furry guests

WHAT ARE YOUR HOLIDAY HOURS?

We understand that holidays can be a stressful time to find a safe and happy place for your four-legged family members. We anticipate a full house on such holidays and reservations are required. We will also require a 50% deposit for all reservations during these peak times. Cancellations can be made 72 hours before check in.

Our lobby will be closed on Easter, Thanksgiving, Christmas Day & New Year’s Day. This means no drop offs or pick ups. Just because our lobby is closed doesn’t mean that your dog will not receive special attention. We will have staff on property 24 hours a day. Your dog will be fed breakfast and dinner as usual and will still get to participate in group play like any other day. 

For New Year’s Day, Memorial Day, Fourth of July, Labor Day and Christmas Eve, we will be open for pick up or drop off between the hours of 8 a.m – 4 p.m.

We will be open normal business hours for Spring Break. Reservations are also required.

Make a Reservation